Ordering
- Place your order before 11 AM for the fastest shipping.
- You’ll receive an email confirmation once your order is placed.
Shipping
- Vacuum Cleaners → Free Next-Day Delivery (order before 11 AM).
- Parts & Accessories → Fast 1–2 Day Delivery (order before 11 AM).
- Delivery times may vary during busy periods, but we’ll always keep you updated.
Returns & Refunds
- Changed your mind? No problem! You have a 30-day money-back guarantee.
- Return postage is paid by the customer (unless the item is faulty or incorrect).
- Refunds are processed once we’ve received and checked your return.
Warranty
- Vacuum Cleaners → Come with a 3-month warranty (or longer if you purchased extended cover).
- Parts & Accessories → Come with a 30-day warranty.
- If something goes wrong, we’ll repair or replace your item as quickly as possible.
Payments
- All prices are shown in GBP.
- We accept Card payments via web or over the phone.
- Payment must be made in full at the time of purchase.
Other Things to Know
- We do our best to make sure all product details are accurate — if we make a mistake, we’ll fix it as soon as possible.
- These terms don’t affect your legal rights as a customer.
Need help? Just contact us at 01484 37455 — we’re happy to assist.